This report delves into the key trends, statistical insights, and geographical impacts of cybercrime, while exploring attack vectors and the industries and regions most affected. 

Cybercrime continues to grow, posing one of the most severe threats to global security and economies.  However, it’s not growing linearly—our research shows that it’s increasing exponentially.

Using global data from 2015 to 2024 to create a forecasting model, we predict that the cost of cybercrime around the world will go up to $11.9 trillion USD in 2026. By 2030, cybercrime will cost $19.7 trillion USD, eclipsing the current nominal GDP of China. 

Katy Salgado, Operations Manager at Proxyrack and head of this cybercrime research, comments on what this means for businesses looking at cybersecurity measures to protect themselves:

“The exponential rise in the cost of cybercrime signals a growing global threat that will likely demand more advanced strategies and investments in cybersecurity. This trend emphasizes the need to stay proactive with preventative measures, enhance threat detection, and refine internal systems to address this escalating risk. It also highlights an increasing focus on resilience and adaptation to stay ahead of cybercriminal activities.”

To assess the risk of cybercrime across countries, we looked at several factors. These include measures and indexes for cybercrime exposure, cybersecurity capabilities/preparedness, digital development, and legislation.

With four countries on this list (Panama, Chile, Costa Rica, Uruguay), Latin America seems to have some of the biggest problems with cybersecurity. The Middle East also seems to have some issues; though both the UAE and Saudi Arabia got perfect GCI scores, showing their commitment to cybersecurity development, there is still a lot of work to be done to reduce their exposure and increase their readiness for cybercrime.

Meanwhile, Europe leads the way in cybersecurity, with Nordic countries scoring especially well. France, the UK, Spain and Germany are also among the lowest-risk countries, with the US (notwithstanding its list of 

Katy thinks higher and lower-risk countries can tackle cybersecurity by focusing on differing priorities:

“This data on cybercrime risk by country shows how factors like cybersecurity readiness, digital infrastructure, and exposure vary widely around the world. This information highlights which regions may be more susceptible to cyber threats, helping guide strategic planning and response frameworks. Higher-risk countries may require more intensive security protocols and monitoring, while lower-risk countries often benefit from stronger digital infrastructure and robust cybersecurity practices. This perspective assists in allocating resources to support safer digital environments across different markets.”

Cybercrime has expanded both in scale and sophistication, with attackers continually refining their tactics. The global cybersecurity landscape is challenged by ransomware, phishing, malware, and cryptojacking, alongside other emerging threats.

Ransomware continues to be one of the most prominent forms of cybercrime in 2024:

Phishing remains one of the most prevalent attack vectors. In 2023:

As the digital world evolves, cybercriminals have adapted new methods of attack, exploiting trends such as cryptocurrency and cloud adoption.

Cryptojacking has surged as a favored attack vector in 2023:

Supply chain vulnerabilities became a significant concern:

Katy sees certain ways to prepare for these threats:

“The rise in supply chain attacks and cryptojacking underscores the importance of securing cloud environments and third-party vendors. Developing and implementing measures to mitigate these threats should be a top priority for organisational security.”

Katy thinks SMEs need to be particularly vigilant:

“This data underscores the significant financial and operational risks posed by cybercrime, particularly for SMEs, which are more frequently targeted. Strengthening defenses for SMEs and ensuring proper cloud configurations should be top priorities to mitigate potential financial losses and reputational damage.”

Despite growing threats, cybersecurity investments are lagging:

Governments are taking action to strengthen their defenses:

The future of cybersecurity lies in the hands of global cooperation, stricter regulations, and heightened awareness. As cybercriminals refine their methods and expand their reach, both businesses and governments must prioritize the defense of digital infrastructures.

 will be investment in technology, strong regulatory frameworks, and the development of a cybersecurity culture that includes 

, organizations can mitigate their risk exposure and protect critical infrastructures.

Katy identifies key areas that require the most attention:

“This data reveals critical gaps in cybersecurity investment, particularly in insurance, strategies, and employee training. The global shortage of cybersecurity talent emphasizes the need for better training and hiring strategies. To combat growing threats, organizations must adopt advanced technologies, strengthen MFA, and prioritize cybersecurity culture and cross-sector cooperation.”

As a proxy provider, our services include 

, which could be targeted or misused in various ways by cybercriminals to commit the types of attacks outlined in current cybercrime trends:

In each of these cases, it’s critical for a proxy provider to have strong 

 in place, such as monitoring for suspicious activity, implementing KYC protocols, and locking accounts linked to potential misuse.

 from our customer database where users are being 

 due to potential malicious use of our services.

One critical security measure for our services is the implementation of a Know Your Customer (KYC) process. A 

 process enhances security, ensures compliance, protects against abuse, and contributes to a better overall user experience. When your proxy provider uses a KYC process, you can be confident that they are committed to maintaining a safe, reliable, and high-quality service.

 to prevent malicious use of our services, including trial abuse, links to suspicious or fraudulent accounts, malicious request pattern recognition automation, chargebacks, KYC (Know Your Customer) issues, use of disposable email addresses, and high-risk transactions. This process is essential for maintaining the integrity of our platform, safeguarding user data, and reducing the risk of fraud.

Given the rising cybersecurity threats, proactive measures like locking accounts in our services are essential to safeguarding against malicious activity. As investments in cybersecurity lag—such as only 50% of US businesses having full cyber insurance and a global shortage of cybersecurity professionals—businesses must rely on effective security protocols. Locking accounts linked to trial abuse, suspicious activity, or high-risk transactions aligns with the Zero Trust model, ensuring that every user and device is verified. This approach, coupled with advanced threat detection technologies, helps prevent breaches and protects our services from potential misuse.

 estimations of the global cost of cybercrime for 2015 ($3 trillion USD), 2021 ($6 trillion USD), 2024 ($9.5 trillion USD) and 2025 ($10.5 trillion USD) as base data points. From these, we derived an exponential growth model to estimate the missing years and to project a forecast until 2030.

 for our seeding list, using countries with a high human development score. We then removed any countries with missing data.

 for the Global Cybersecurity Exposure Index.

 for the National Cyber Security Index and Digital Development Level.

 for the GCI score, measuring the commitment of countries to cybersecurity.

We put this data into a weighted table, giving each factor a normalized score out of ten. We then took an average of these scores to provide each country's overall cybercrime risk score.

https://www.comparitech.com/vpn/cybersecurity-cyber-crime-statistics-facts-trends/

https://aag-it.com/the-latest-cyber-crime-statistics/

https://www.upguard.com/blog/cybersecurity-websites

https://thehackernews.com/2024/10/from-misuse-to-abuse-ai-risks-and.html

Global Cybercrime Report 2025

New KPIs for SaaS Tech Companies: Enhancing Service Reliability and Customer Satisfaction with ARPU and NDR

In an increasingly competitive proxy solutions market, maintaining a sharp focus on 

, we are dedicated to delivering exceptional value in the 

 industry, and to stay ahead of the curve, we've introduced two crucial KPIs: 

. These key performance indicators are pivotal in tracking our progress toward improved service efficiency and enhanced customer experiences.

 is a key metric that illustrates how much revenue each customer generates for our business. For Proxyrack, tracking ARPU allows us to assess the profitability of our customer base and evaluate the effectiveness of our pricing strategy in the 

. An increase in ARPU signifies that our customers are finding greater value in our offerings, indicating a successful 

In the context of proxy services, a higher ARPU could mean that customers are utilizing more advanced features or premium plans, reflecting their confidence in Proxyrack’s 

. Monitoring this KPI helps us align with customer expectations, ensuring we continue to provide valuable solutions that drive satisfaction.

 measures the revenue growth or contraction from existing customers over a specified period, factoring in upsells, renewals, and churn. A higher NDR indicates that our customers are satisfied with our 

 and are likely to invest more, demonstrating their loyalty.

For Proxyrack, NDR serves as a direct insight into customer loyalty and satisfaction. A consistent increase in NDR confirms that our customers trust us to deliver reliable service, extending their contracts and investing in additional offerings. By focusing on NDR, we actively work to reduce churn and foster long-term relationships, driving business growth in the 

To successfully implement ARPU and NDR as part of our performance metrics, here in Proxyrack we followed these strategic steps:

How ARPU and NDR Enhance Efficiency and Market Value

Incorporating ARPU and NDR into our performance metrics empowers Proxyrack to deliver 

Incorporating ARPU and NDR as primary KPIs reflects Proxyrack's commitment to enhancing 

. These metrics track revenue and provide critical insights into customer behaviour and loyalty. As we leverage ARPU and NDR, we ensure that Proxyrack remains agile in service delivery, keeps customers satisfied, and solidifies its position as a leader in the 

"The charts included here are illustrative, offering valuable examples to enhance understanding of ARPU and NDR trends. While these visuals may not reflect our company’s specific data, they serve as helpful references to contextualise metrics and best practices."

The graph shows a steady increase in ARPU from 

 in September. This growth pattern can be interpreted in the following ways:

The rising ARPU over time suggests that the company is 

 strategies, where users are encouraged to purchase additional products or higher-value services.

The month-by-month ARPU increase reflects the company’s potential success in implementing pricing strategies that appeal to users, or possibly introducing premium features that users find valuable and are willing to pay more for.

2. Resource Allocation and Operational Efficiency

The gradual increase, especially in September, where the ARPU reaches its highest point, suggests that the company may be focusing its 

resources on high-value customer segments

. By targeting these segments with premium offerings or higher pricing tiers, the company is maximizing revenue per user, demonstrating efficient use of its marketing and sales efforts.

The rise in ARPU implies that the company is strategically allocating resources towards customer segments and product features that drive revenue, reducing wasted effort on low-value segments or features.

For investors, a steadily rising ARPU signals that the company has a 

This trend positions the company favorably within the market as it reflects 

 that are appealing to investors. An increasing ARPU can support a higher 

 because it shows the company can drive higher revenue per user without necessarily expanding the user base, which may be costly.

In conclusion, this ARPU trend from February to September 2024 reflects effective monetization and likely efficient customer retention strategies. The steadily increasing ARPU indicates strong 

 towards high-value users and suggests a 

 within the company’s user base. Together, these factors enhance operational 

 by reducing reliance on new customer acquisitions and improve 

 by providing a stable, growing revenue base.

If this trend holds with consistent ARPU growth, it positions the company favorably in the market, appealing to investors who value 

. NDR, as previously discussed, is crucial for evaluating a company's ability to retain and expand revenue within its existing customer base. Here’s a detailed interpretation based on the trends observed in this graph.

The graph shows fluctuations in NDR, with a decline in the middle months (April to July) and a gradual recovery from August to September. Key points are as follows:

. This indicates that, early in the year, the company was not only retaining existing revenue but also successfully 

However, from March onward, NDR begins to decline, reaching 

. The downward trend continues to a low of 

, where existing users either reduced their spending or left the service. This period could reflect challenges in retaining high-value customers or maintaining upsell momentum.

, and continues to climb steadily through 

 and possibly a re-engagement with customers who had downgraded or reduced spending during the earlier months. The company may have implemented retention strategies or new offerings that helped mitigate previous losses and retain more revenue within the existing user base.

Implications for Efficiency and Market Value

1. Efficiency in Retention and Revenue Expansion

In summary, this NDR trend from February to September 2024 reflects the company’s 

ability to manage revenue retention and expansion

, with a mid-year dip likely due to churn or downgrades, followed by a recovery phase. The synergy with ARPU trends indicates that while there were challenges in mid-2024, the company successfully adapted and regained efficiency in its retention strategies.

Overall, the upward recovery in NDR and high ARPU signal effective monetization and strong 

, which together enhance market value. Investors would see the company’s resilience in adapting to retention challenges as a positive sign for sustained growth, making the company’s revenue base more predictable and stable over time. This stability, coupled with efficient monetization, positions the company for long-term success and potential market valuation growth.

Combining NDR with ARPU for a Comprehensive View

When viewed alongside the ARPU graph, the 

, indicating a period of strong revenue expansion across both metrics. This synergy implies that the company was not only retaining customers but also effectively increasing the average revenue per user, maximizing the monetization of its existing customer base.

 correlates with a slower ARPU growth phase, suggesting that the company was temporarily less efficient in retaining and upselling users. This period could reflect challenges in convincing users to continue with premium features or additional services, impacting both retention and revenue per user.

The recovery in NDR from August aligns with a continued high ARPU through August and September, indicating that the company has regained its 

. The stabilization of both metrics implies that the company has adjusted its strategies to retain high-value customers and sustain revenue growth per user.

, as it implies users are either maintaining or expanding their spending. The initial dip and subsequent recovery in NDR suggest that, despite a temporary challenge, the company has managed to secure stable or growing contributions from retained customers.

Combined with increasing ARPU, a recovering NDR implies an 

, which is a key metric for market valuation. Investors value a high CLTV because it suggests that customers will continue to generate significant revenue over time, supporting a stronger valuation for the company.

The decline in NDR from April to July could indicate 

 or external factors impacting user retention and spending. Understanding this dip helps the company to anticipate and plan for similar cycles in the future, ensuring that retention strategies are proactive rather than reactive.

Monitoring these seasonal trends allows the company to 

 accordingly, minimizing revenue loss during predictable low-demand periods and focusing on maximized engagement and upsell opportunities during high-demand times.

The recovery in NDR suggests that the company likely introduced effective 

 mid-year, possibly addressing customer needs more effectively or enhancing the value proposition of its offerings.

, helping the company better anticipate churn risks and focus on keeping users engaged with high-value services. Strong NDR recovery is a positive indicator that the company can respond quickly to customer feedback or external challenges, bolstering long-term market confidence.

New KPIs for SaaS Tech Companies

New KPIs for SaaS Companies

There are many benefits to working in the cloud for software companies. Working in the cloud means it can be easier to deploy code and scale up your resources to meet current needs. Those are great advantages. But gaining those advantages comes with a cost—specifically, cost. Buying that flexibility and ease of use raises recurring costs in ways that impact your bottom line every month. For many businesses, that trade-off makes sense. That's especially true if you're eligible for something like 

, where the additional cost doesn't hit your bottom line at all, and you benefit by not hiring more engineers to support that infrastructure. 

, those same benefits aren't present. As a proxy provider, Proxyrack moves an enormous amount of traffic across the globe. The demands of providing proxies to the world also means needing to provide a quick response to ad hoc demands for that data. That also means powerful servers with high-bandwidth networks feeding ad hoc demands from customers for data all around the world. 

In this post, we're going to slice up cost estimates from the AWS cost calculator to do the math on how Proxyrack is saving a million dollars a month over serving the same traffic if they were to route it through AWS. 

Currently, Proxyrack colocates 112 servers. They're not homogenous, but the median server is something very close to a 

 server. Most of these servers provide 56 threads to the operating system. RAM totals aren't a key consideration for the way that these servers work. Proxyrack also pays for 100 Gbit synchronous network connectivity that is dedicated entirely to their use. Their p95 usage level is about 67 Gbits/second, which means that their network usage still has room to grow before they need to consider expanding that capacity. They serve approximately 700,000 connections every 10 seconds. In short, they move a lot of data very efficiently at a very high volume all around the world. 

What does Proxyrack pay for that connectivity? About 

. That's all inclusive: it covers the colocation space, the electricity usage, and the network bandwidth. The hardware is leased, so there's no need to factor in things like the depreciation of value with that hardware. The end result is that even though they're working on bare metal servers, Proxyrack gets a very predictable, sustainable cost for their hardware without breaking the bank. 

We'll start with the biggest piece of the pie straightaway. As a proxy provider, Proxyrack moves a mammoth amount of internet traffic. Most months, it's about 33 petabytes. Go back and read that number again. Really think about what that means. Most web applications move a tiny fraction of that amount. Fortunately for our AWS cost calculation, that data moves in both directions, but AWS only charges us for outbound traffic. Exactly how that data slices up can be difficult to calculate, but we can pretty fairly assume that about half of that data is outbound. 

That still leaves us with 16,500 gigabytes of outbound traffic to price. As you might expect, that's a pretty hefty bill from AWS. Let's price that out using the 

That's a pretty hefty price tag. Instantly, we can see that the cost of adopting AWS is more than 25x the cost of self-hosting. Given the very high price involved here, it's likely that Proxyrack could negotiate a lower price tag for this amount of throughput, but that doesn't necessarily matter. Proxyrack's primary growth engine involves people using their proxies to make internet connections. So, even at a lower price, the networking costs for AWS would likely eliminate any profit margin. 

*Note: since writing this article monthly traffic has increased and total bandwidth as you can see is 37 Petabytes

Obviously, AWS networking costs are monumental for a company like Proxyrack. Their whole business is tunneling loads of network data, so that's to be expected. But the story isn't much better when it comes to actual hardware. As we mentioned, the hardware that Proxyrack uses isn't homogenous. So, we had to do a little guesstimation to find the right hardware to price out in the AWS cost calculator. In the end, this is what felt like the best approximation: 

That approaches the same number of operating system threads and provides enough RAM and network throughput to allow each server to operate as it does in the Proxyrack environment. What does the price tag for that hardware come to? 

. Once again, we're more than 4x the cost that Proxyrack is paying monthly, just for the hardware necessary to run the business. Savvy readers will notice that this is using static hardware, and that's a fair criticism. In this case, we priced out the direct comparison. If we were to assume that Proxyrack were to only use about 80% of that elastic computing power per month, we might be able to save a few tens of thousands of dollars off the bottom line. But Proxyrack's use case is not conducive to elastic computing: they serve very high throughput numbers pretty much around the clock, meaning that there's rarely time to scale servers down. 

Data Storage, Load Balancing, Data Access

These are "smaller" line items that are included in the AWS cost that Proxyrack currently doesn't pay anything to use. But each of them is by itself a substantial cost compared to their current monthly costs. 

As you can see, added up, these don't touch the CPU or networking costs. But data storage alone is more than enough to double the current fixed cost. And load balancing requests across 112 instances is enough to equal half of what Proxyrack pays for their entire colocation budget today. 

We threw quite a few numbers at you in this post, but it's pretty easy to add them up. When we total a basic set of costs from AWS, we come out to 

 per month to replicate Proxyrack's functionality on AWS. The end result is that Proxyrack reasonably saves 7 digits of cost every month by keeping their head out of the cloud. While it's true that there are ways to optimize those costs somewhat, it's simply not possible to get Proxyrack's margin on a cloud provider anywhere near what they currently enjoy. 

Very often, young companies approach their software by assuming that the flexibility they get out of the cloud will allow them to scale their company without thinking about it. They throw piles of cloud resources at problems and assume that they'll figure out a better way to fix things down the road. For some companies, this works. With other companies, they fail before this ever really becomes a problem. For a third class of company, this is a pretty terrible idea, because by the time that they realize they have a problem, disentangling their infrastructure from the cloud provider is extremely difficult. Nobody wants to stop shipping new features for a year while you rebuild your entire deployment pipeline on bare metal. 

It's wise to spend some time early in your company's life thinking about whether the cloud makes sense for your business. It doesn't for Proxyrack. Does it make sense for you? 

 is a software developer and development manager who's done everything from IT security in pharmaceuticals to writing intelligence software for the US government to building international development teams for non-profits. He loves to talk about the things he's learned along the way, and he enjoys listening to and learning from others as well.

Saving $1 Million per Month for Proxyrack by Avoiding the Cloud

  New Update: The 2025 Global Cybercrime Report is now live! 

Over the last decade, we’ve increasingly relied on the internet. It’s an essential part of our lives that we use to learn, purchase, and communicate. Although the internet has allowed us to grow businesses and meet new people, it’s also enabled a new range of illegal activities, otherwise known as cybercrime.

Cybercrime is a risk to everyone who uses the internet, and although 

 and strong passwords can protect you, the possibility of being a victim is genuine.

That’s why we wanted to know which countries were most at risk from cybercrime. We’ve looked at various factors, including cyber legislation and digital development, to reveal the countries most at risk from cybercrime.

Panama is most at risk from cybercrime, with a score of 9.70/10

To assess the risk of cybercrime worldwide, we looked at several factors, including digital development, legislation,

Taking the top spot is Panama, with a cybercrime risk score of 9.70 out of 10. Panama’s cybersecurity consistently scored poorly, with the worst digital development level and Basel AML Index. Panama also had one of the highest cyber security exposure scores.

In second place is Thailand, with a cybercrime risk score of 8.83 out of 10. Thailand’s cyber security was consistently poor across our factors, with its digital development and Basel AML index among the worst of its scores.

Our top three is completed by Belarus, with a cybercrime risk score of 8.78 out of 10. Belarus has the worst cybersecurity exposure score of any country on our list and one of the worst digital development levels.

The most cyber-secure country in the world is Denmark, with a score of 1.87/10

Using the same data, we revealed the countries least at risk of cybercrime.

Taking the top spot is Denmark, with a cybercrime risk score of 1.87 out of 10. The Danish government adopted a national cyber and information security strategy in 2022, and this emphasis is shown across all our factors. Particularly in terms of its high digital development and low cybersecurity exposure index, which were among some of the best scores on our list.

In second place is Sweden, with a cybercrime risk score of 1.96 out of 10. Sweden’s national strategy for cyber security was launched in 2017, with one in five people estimated to have been exposed to cybercrime. Sweden’s Basel AML index and digital development were among the best of its scores.

Finland takes third place with a cybercrime risk score of 2.00 out of 10, completing a Nordic top three. Finland is another country with a strong emphasis on cyber security. The Finnish government has established a strategy with ten objectives, one of which is actively participating in international discussions and cooperation on cybersecurity.

Panama has the highest Basel AML Index, with a score of 5.81

The Basel AML Index assesses the risk of money laundering and terrorist financing worldwide. Bribery, financial and public transparency, political risks, and the quality of the anti-money laundering framework all contribute to each country's overall score. Below, we have revealed the countries with the highest Basel AML Index.

Panama is the country most at risk of money laundering and terrorist financing, with a Basel AML Index of 5.81. Panama’s anti-money laundering (AML) regime is weak, with $935 billion estimated to be laundered yearly. Despite having laws in place to tackle money laundering, they are rarely enforced by authorities.

The UAE is the least cyber-secure country, with a National Cyber Security Index of 40.26

The National Cyber Security Index (NCSI) measures a country's cyber security capacity based on how well its government implements its regulations. Below, we’ve revealed the countries with the lowest national cyber security scores.

1. United Arab Emirates - 40.26 National Cyber Security Index

The United Arab Emirates takes the top spot, with a National Cyber Security Index of 40.26. Dubai, the UAE’s most populous city, updated its cyber security strategy in 2023 to introduce four key pillars. These pillars are security, innovation, resilience, and collaboration.  Cybercrime in the UAE is one of the most costly in the world, with each incident estimated to cost $2.6 million on average.

Belarus is the most exposed country to cybercrime, with a score of 0.614

The Cybersecurity Exposure Index ranks each country based on how exposed to cybercrime they are. We’ve revealed the developed countries with the highest scores.

1. Belarus - 0.614 Cybersecurity Exposure Index

Taking the top spot is Belarus, with a Cybersecurity Exposure Index of 0.614. Belarus’ exposure is demonstrated by the anonymous activist group Cyber Partisans, who are well known for their cyber attacks against the Belarusian government.

Panama’s digital development level is lower than any other developed country, with a score of 48.43

A country’s digital development level is based on its ICT development and network readiness. We’ve revealed the developed countries with the lowest digital development scores.

1. Panama - 48.43 digital development level

Panama takes the top spot once again, with a digital development level of 48.43. Despite having the lowest score, Panama is making efforts to improve this. Active mobile broadband and fixed broadband subscriptions have increased in the last ten years, demonstrating clear progress.

Uruguay, South Korea, and Switzerland have fewer cyber legislations and laws than any other developed country, with two

Cyber legislation protects people and business owners from cybercrime. That’s why we wanted to know which developed countries have the fewest laws in place.

Uruguay/South Korea/ Switzerland - 2 cyber laws and legislation

Once again, the top spot is shared between three countries; this time, it’s Uruguay, South Korea, and Switzerland, which all have two cyber legislations and laws. Uruguay’s cyber laws are the most outdated of the three countries, having introduced their laws in 2008 and 1996.

We used the Human Development Index for our seeding list, using countries with a high human development score. We then removed any countries with missing data.

 for the National Cyber Security Index and Digital Development Level.

 for the Global Cybersecurity Exposure Index.

 for the number of cyber legislations and laws in each country.

 for the individuals using the internet (percentage of population).

Global Cybercrime Report

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Owning a global business is a dream many entrepreneurs share. And the idea of your company being so big that people access it through a 

 is hard to comprehend for small business owners. However, as many industry-leading businesses and brands have learned, the bigger your business, the more criticism you will receive.

Whether it’s your products, customer service, or policies, customers will complain if they find part of your business unsatisfactory. And the rise of sites like TripAdvisor, Yelp, and Trustpilot has given customers a platform to do this.

That’s why we wanted to reveal the most criticized brands. We’ve used Trustpilot to look into reviews and ratings and BuzzSumo to find the article sentiment to reveal the world’s most criticized tech brands.

DoorDash is the most criticized brand, with a score of 9.61/10

To reveal the most criticized brands, we’ve looked at the Trustpilot ratings and reviews for some of the world’s biggest brands. We’ve combined this with article sentiment using Buzzsumo to create an overall criticism score.

Taking the top spot as the most criticized brand is DoorDash, with a score of 9.61 out of 10. DoorDash delivers food and groceries from a wide range of restaurants and stores, and they are one of the biggest online food ordering companies in the United States. One of the biggest criticisms the delivery platform received was regarding its tipping policy, which meant the gratuity would go to DoorDash rather than the dasher. However, after national criticism, this was changed in 2019.

Airbnb takes second place with a criticism score of 8.56 out of 10. Airbnb is a platform for short and long-term stays, where customers can rent accommodation or sublet their apartments. Airbnb has been criticized for its terms of service, which is more than 55,000 words long. It’s also received criticism for its effect on the housing market, with landlords keeping their properties off the rental market to instead list on Airbnb.

3. Dell Technologies - 8.44 criticism score

Our top three is completed by Dell Technologies, with a criticism score of 8.44 out of 10. Dell Technologies manufactures various electrical products, including computers, monitors, and televisions. They also create servers, computer software, and security. Dell had one of the lowest ratings on Trustpilot, with customers using this platform to criticize their products and customer service.

Electronic Arts is the worst-rated tech brand, with a rating of 1.1 out of 5

Customer service and poor-quality products are among the many reasons a consumer may not think very highly of a brand. To find out the brands that aren’t thought of very highly by their customers, we turned to Trustpilot and took each company’s rating out of five to reveal the worst-rated brands.

1. Electronic Arts - 1.1 Trustpilot rating 